Acceptable use policy

Our acceptable use policy covers account usage and content and is in place to protect our network and customers from abuse that may affect other sites or services hosted on our network.

While you may need never worry about these, we do still advise you to read through them to make sure you understand what content is acceptable.

General Prohibitions
1. You shall not use our website, systems, network or any of our services for any of the following.
  1. in any way that breaches any applicable local, national or international law or regulation;
  2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  3. for the purpose of harming or attempting to cause harm to others;
  4. to send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards as set out in this policy;
  5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You agree
1. not to reproduce, duplicate, copy or resell any part of our website and/or our Services in contravention of the provisions of our Terms and Conditions;
2. not to access without authority, interfere with, damage or disrupt:
  1. any part of our website, systems or networks;
  2. any equipment or network on which our site is stored or which you have access to as part of the receipt of our Services;
  3. any software used in the provision of our website and/or Services; or
  4. any equipment or network or software owned or used by any third party.
Server resources and Network Usage
1. On accounts where resources are shared these operate under a fair use policy.
  1. Where resources limits are not specified or are listed as unlimited within the account specification then fair use will apply.
  2. Fair use means that any single site can use as much resources as are available as the long as that usage does not adversely affect the performance of other sites hosted upon the same server.
  3. while extremely rare, it is at our sole discretion to determine whether a website is deemed to be using excessive resources, if a site is deemed to be doing so we will recommend remedial action which may include:
    1. the option to reduce your resource usage through the modification of your application (for example if the cause is through malware infection or poor code)
    2. upgrade to a non shared plan such as VPS our dedicated server (additional charges may apply)
2. If you choose not to take remedial action then the website or application will be disabled to prevent it adversely affecting other clients.
3. We reserve the right to shut down or remove any scripts that pose a potential security risk or which are deemed by us, and at our sole discretion, to be adversely affecting server performance or network integrity (for example scripts that have known security vulnerabilities)
Banned Content
1. The following applies to all content hosted on any of our services
2. Content must:
  1. be accurate (where it states facts);
  2. be genuinely held (where it states opinions)
  3. Comply with applicable law in the UK and in any country from or in which such content can be received or uploaded.
3. The following content is explicitly banned
  1. contains any material which is defamatory of any person;
  2. contain any material which is obscene, offensive, hateful or inflammatory;
  3. promotes sexually explicit material (unless we have given our explicit permission to use our services to provide adult content);
  4. promote violence;
  5. promote any form of discrimination.
  6. infringe any copyright, or trade mark of any other person;
  7. be likely to deceive any person;
  8. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  9. promote any illegal activity;
  10. be threatening in anyway
  11. harass, upset, annoy or cause alarm to another person
  12. be used to impersonate any person, or to misrepresent your identity or affiliation with any organisation or person;
  13. give the impression that it has emanated from us, if this is not the case.
  14. advocate, promote or assist any unlawful act.
  15. contain viruses, worms, Trojans or other malicious components;
  16. contain Warez, which includes but is not limited to pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. Also includes any sites which provide links or ‘how to’ information about such material;
  17. Proxy software
  18. IRC Hosts
  19. BitTorrent software may not be used on any of our services due to wide scale abuse.
  20. any content that has the potential to cause us adverse publicity
Email
1. You agree and understand that the sending of unsolicited email (spam) is strictly prohibited and may result in the suspension and/or termination of your account.
  1. Where we provide you with a mail service the following rate limits apply so as to prevent blacklisting of our IP addresses and excessive resource usage.
    1. 300 outgoing emails sent per hour on (Shared) or (Reseller Hosting);
    2. 500 outgoing emails sent per hour on (VPS Hosting);
    3. 3000 outgoing emails sent per hour on (Cloud Servers)
    4. 3600 outgoing emails may be sent per hour on (Dedicated Hosting);
2. no malicious emails may be sent, including but not limited to “mail bombing” (bombarding a site with a large volume of email) and “trolling” (posting extreme messages to provoke a negative response);
3. If, as a result of a breach of this clause, we have to undertake any action, including but not limited to removing mass emails from our systems, dealing with any user complaints, we reserve the right to charge you at our engineers hour rate for time spent.
Acceptable use policy Breaches
1. We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site or our services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
2. Failure to comply with this acceptable use policy constitutes a material breach of the (Terms and Conditions), and may result in our taking all or any of the following actions:
  1. Remove infringing content from any website hosted by us without notice to you;
  2. immediate, temporary or permanent withdrawal of your right to use our site and/or our services.
  3. immediate, temporary or permanent removal of any posting or material uploaded by You to our site our any site hosted by us.
  4. issuing of a warning to you.
  5. disclose of such information to law enforcement authorities as we reasonably feel is necessary.
3. Responses described in this policy are not limited, and we may take any other action We reasonably deem appropriate.
4. Where we become aware of any issue related to the content or you use of our Services which could have an adverse impact on our network, systems or other customer of ours, we reserve the right to immediately suspend or deactivate the services and your Account. Where reasonably possible we shall inform you of such action before it is taken.
5. If we receive any take down notices in respect of copyright infringing content, we reserve the right to remove such content without notice to you, irrespective of whether such takedown notice is valid.
Changes to the Acceptable Use Policy
1. We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.